Latest Updates

Updated at Oct 14, 2026
By Kali Patrick

Table of Contents

API Assets Microsoft 365 Integration Features Reports Tickets Other

Since the feature release on October 7, here are some quality of life improvements that we have made in Syncro:

API

Fixed an issue where sending a png signature file through the Tickets API would result in a black box for the signature.

Assets

Fixed an issue where on the Patching Dashboard, applying table filters could return a "Failed to load Patch Instances" error.

Microsoft 365 Integration Features

Updated the manual remediation instructions for the "External Content Sharing Is Restricted" baseline to include the final step of clicking Save in the SharePoint admin center, so the setting is applied when you follow the steps.

Reports

Removed the unused "nonbillable_time" column from the CSV file generated when exporting Products from Inventory.

Tickets

The 10,000-character limit on ticket Labor Log entries now works the same way on the ticket page and in the Ticket Timer window. You can enter or paste exactly 10,000 characters without an error, including when you edit an existing log entry.
Fixed an issue where the All Tickets metric on the system All Unresolved Ticket View displayed the total number of tickets in the account as opposed to the total number of tickets in the Ticket View.

Other

Syncro Credit Usage Dashboard has been added to the Admin module for Team and IT Plan accounts so that they can track their usage of the Ticket Triage & Dispatch Agent and/or Guided Ticket Resolution features. Syncro Credit consumption is unlimited through January 2027. The Credit Usage Dashboard gives insight into what, if any, impact usage of premium AI features will be for accounts after January.